For a Tebex purchase issue, keep your order details and check Tebex Buyer Support and the checkout terms. Tebex’s Buyer FAQ says it does not issue refunds for these digital transactions; the checkout terms preserve refunds required by applicable consumer law.
Open official Tebex Buyer Support
Use Tebex Buyer Support for the delivery, subscription or payment issue listed on its support page, and follow the route shown for that issue. Include only the identifiers the support form requests, and do not publish payment details in a public Discord channel.
Check the terms that applied at checkout
Tebex’s checkout terms say that Tebex is the seller of the webstore transaction and that digital items are licensed rather than sold. They also say that the terms in force when the order was placed apply to that order.
Refund eligibility and timing follow the checkout terms and applicable consumer law. Use Buyer Support for the order and follow the process shown for that purchase.
Primary sources: Tebex Buyer Support and the Tebex Checkout Terms.